Privacy Policy

1. Introduction & Data Controller

Primotech Enterprises (“we”, “us”, or “our”) is an independent, privately owned company established in 2014 providing weighing solutions, laboratory, scientific and life science equipment, consumables, and technical support services.

Our physical office is located at Bee Center, behind Shell Petrol station, Off Spine Rd, along Green Span Road, Room No. F1-50, Nairobi, Kenya.

2. Information You Provide

When you submit our Contact Form or Request a Free Quote form, we collect only the details you choose to provide:

• Your name and organization or laboratory name.
• Contact details, including email address and phone/WhatsApp number.
• Inquiry details, selected equipment or service category, and technical requirements.

3. How We Use Your Information

Information submitted through this website is used solely to:

• Respond to your general, technical, or quotation inquiries.
• Prepare tailored equipment, service, or support proposals matched to your stated requirements.
• Coordinate requested consultations, onsite assistance, or Help Desk support.

4. Data Security & Retention

We apply reasonable technical and administrative safeguards to protect submitted form data against unauthorized access or disclosure. Inquiry records are retained only as long as necessary to fulfill your request, manage ongoing client support, or satisfy applicable Kenyan legal obligations.

5. Your Rights

In accordance with the Kenya Data Protection Act, 2019, you may request access to, correction of, or deletion of personal information you have submitted to us, or object to specific processing activities.

6. Contact for Privacy Inquiries

For questions regarding this Privacy Policy or your personal data, contact us at:

Email: info@primotechkenya.com
Telephone: +254 723 297 162 | +254 733 297 162
Address: Bee Center, behind Shell Petrol station, Off Spine Rd, along Green Span Road, Room No. F1-50, Nairobi, Kenya.